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Find answers to common questions about Roof Visualizer Pro. Can't find what you're looking for? Contact our support team.
Getting Started
Sign up at roofvisualizerpro.com and choose your plan. Start with the $25 Test Drive (50 visualizations, no subscription) or subscribe to Starter, Pro, or Elite for ongoing access. Native iOS and Android apps are coming soon, but you can use the full web app on any device right now.
Yes! The $25 Test Drive gives you 50 visualizations with no subscription or recurring charges. It's a one-time purchase — try the full platform, and if you love it, subscribe to a monthly or yearly plan for ongoing access.
Open the app, tap 'New Visualization', and take a photo of the home. For best results, capture the entire roof at a slight angle from across the street. Avoid extreme angles or obstructions.
Roof Visualizer Pro's web app works on any device with a modern browser — desktop, laptop, tablet, or phone. Native iOS and Android apps are coming soon and will be included with all plans at no extra cost.
Visualization & Rendering
Most visualizations complete in 10-30 seconds depending on your internet connection and the complexity of the roof.
We support 20+ manufacturers including GAF, Owens Corning, CertainTeed, IKO, Atlas, TAMKO, Malarkey, and more. Over 1,000 colors across shingle, metal, tile, and slate roofing products — all included with every plan. Browse all manufacturers →
Absolutely! We support standing seam, corrugated, and stone-coated metal roofing from manufacturers like McElroy Metal, ATAS, ASC Building Products, and DECRA.
Actual appearance varies based on lighting conditions in your photo, viewing angle, and the natural variation in roofing materials. Our visualizations are designed to give customers a realistic preview, not an exact match.
Yes! Save visualizations to your project gallery and share directly via text, email, or your preferred messaging app. Perfect for sending to customers after appointments.
Pricing & Billing
We offer three plans: Starter at $49/month (100 visualizations/mo), Pro at $149/month (200 visualizations/mo), and Elite at $249/month (400 visualizations/mo). All plans include our full manufacturer catalog. Annual billing saves you roughly 2 months. View pricing details →
All plans include access to our full manufacturer library (20+ brands), visualization credits based on your plan tier, lead management, contacts, and visualization tools. Pro and Elite plans add branded website embeds, analytics, and team management.
Yes, you can cancel your subscription at any time. You'll continue to have access through the end of your current billing period. All payments are non-refundable — that's why we offer the $25 Test Drive so you can try it before committing to a subscription.
Yes! Pro plans include 2 free users (up to 5 at $25/user/mo) and Elite plans include 6 free users (up to 12 at $20/user/mo). All team members share the organization's visualization credits and lead data.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Stripe, our secure payment processor. You can also purchase additional visualization credits at $0.33 each if you exceed your monthly allotment. See all plan details →
Starter is $49/mo, Pro is $149/mo, and Elite is $249/mo. Every plan includes all manufacturer catalogs and watermark-free exports. Or start with the $25 Test Drive — no subscription required. Save more with annual billing — cancel anytime.
Features & Tools
Every plan includes the AI Roof Visualizer, Batch Generator, My Visualizations gallery, and your Lead Center. Pro and Elite plans add the White-Label Website Embed with customizable lead capture forms. The Instant Estimator is coming soon for all subscribers.
Batch Visualization lets you process one photo against multiple products and colors in a single job — generating 40 to 200+ renders at once. Perfect for creating comparison boards or exploring every option for a customer. Available on all paid plans. Try the Batch Visualizer →
Pro and Elite plans include a branded website embed. You get a code snippet to drop on your site — homeowners can visualize their own roof right there, and their contact info is captured as a lead in your dashboard automatically.
Yes! One-click full-screen mode hides all dashboard controls for clean in-home presentations, showroom kiosks, or trade show displays. Includes built-in camera support for snapping photos on-site.
Technical & Troubleshooting
First, ensure you have a stable internet connection. If the issue persists, try taking a new photo with better lighting and less obstruction. Complex roof geometries may require multiple attempts. You're never charged for failed visualizations.
Make sure you have a stable internet connection — visualizations are processed in the cloud. Try closing other browser tabs, clearing your cache, or switching to a different browser. Chrome, Safari, and Edge all work great.
The web app updates automatically — just refresh your browser. When our native iOS and Android apps launch, they'll be available in the App Store and Google Play with automatic update support.
You need an internet connection to process new visualizations. However, you can view previously saved visualizations offline.
Business & Teams
Yes! Pro and Elite plans include White Label Tools. Customize your logo, company name, colors, fonts, and more — your clients never see our branding. Embed it on your website or share via hosted link.
Every visualization and lead from your white-label tools automatically appears in your leads dashboard. Track lead status, manage contacts, view linked visualizations, and follow up — all from one place.
Team owners and admins can invite users through Dashboard > Team Management. Each user gets their own login with role-based permissions (Owner, Admin, or Member). Visualization credits and lead data are shared across the organization.
Pro and Elite plans include full analytics — track visualizations per user, conversion funnels, product popularity, lead sources, and team member activity. Per-visualizer analytics available for branded embeds.
Still Have Questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.