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Find answers to common questions about Roof Visualizer Pro. Can't find what you're looking for? Contact our support team.
Getting Started
Sign up at roofvisualizerpro.com and choose your plan. New subscribers can opt in to a 7-day free trial at checkout, or pay immediately for instant access. Native iOS and Android apps are coming soon, but you can use the full web app on any device right now.
Yes! Every plan offers an optional 7-day free trial for new subscribers. You'll get 30 visualizations with full access to your chosen tier's features — the only restriction is a locked watermark until you pay. At checkout, choose to start your trial or pay immediately. If you don't cancel before day 7, you'll be charged for your selected plan.
Open the app, tap 'New Visualization', and take a photo of the home. For best results, capture the entire roof at a slight angle from across the street. Avoid extreme angles or obstructions.
Roof Visualizer Pro's web app works on any device with a modern browser — desktop, laptop, tablet, or phone. Native iOS and Android apps are coming soon and will be included with all plans at no extra cost.
Visualization & Rendering
Most visualizations complete in 10-30 seconds depending on your internet connection and the complexity of the roof.
We support 20+ manufacturers including GAF, Owens Corning, CertainTeed, IKO, Atlas, TAMKO, Malarkey, and more. Over 1,000 colors across shingle, metal, tile, and slate roofing products — all included with every plan. Browse all manufacturers →
Absolutely! We support standing seam, corrugated, and stone-coated metal roofing from manufacturers like McElroy Metal, ATAS, ASC Building Products, and DECRA.
Actual appearance varies based on lighting conditions in your photo, viewing angle, and the natural variation in roofing materials. Our visualizations are designed to give customers a realistic preview, not an exact match.
Yes! Save visualizations to your project gallery and share directly via text, email, or your preferred messaging app. Perfect for sending to customers after appointments.
Pricing & Billing
We offer three plans: Starter at $49/month (200 visualizations/mo), Pro at $99/month (400 visualizations/mo), and Elite at $199/month (800 visualizations/mo). All plans include our full manufacturer catalog. Annual billing saves you roughly 2 months. View pricing details →
All plans include access to our full manufacturer library (20+ brands), visualization credits based on your plan tier, CRM and job management tools, proposal builder, and customer sharing features. Pro and Elite plans add branded website embeds, analytics, and team management.
Yes, you can cancel your subscription at any time. You'll continue to have access through the end of your current billing period. We also offer a 24-hour money-back guarantee on your first payment.
Yes! Pro plans include 2 seats (up to 5 at $25/seat/mo) and Elite plans include 6 seats (up to 12 at $20/seat/mo). All team members share the organization's visualization credits and CRM data.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through Stripe, our secure payment processor. You can also purchase additional visualization credits at $0.33 each if you exceed your monthly allotment. See all plan details →
We're currently offering Early Bird pricing: Starter $49/mo, Pro $99/mo, Elite $199/mo. Once our native iOS and Android apps launch, regular pricing will take effect — Starter stays at $49/mo, Pro moves to $149/mo, and Elite moves to $249/mo. Lock in Early Bird pricing now and keep it for as long as your subscription stays active.
Features & Tools
The Command Center is your unified business hub — manage customers, track jobs on a Kanban board, create proposals with e-signatures, send invoices, and process payments. Everything in one place, no switching between tools.
Yes! The Proposal Builder lets you create professional proposals with line items, before/after visualization sheets, and cover pages. Send for dual e-signature (you sign first, then your client) — all built in. Starter plans include 15 proposals/month, Pro and Elite get unlimited.
Batch Visualization lets you process one photo against multiple products and colors in a single job — generating 40 to 200+ renders at once. Perfect for creating comparison boards or exploring every option for a customer. Available on all paid plans. Try the Batch Visualizer →
Pro and Elite plans include a branded website embed. You get a code snippet to drop on your site — homeowners can visualize their own roof right there, and their contact info is captured as a lead in your CRM automatically.
Yes! One-click full-screen mode hides all dashboard controls for clean in-home presentations, showroom kiosks, or trade show displays. Includes built-in camera support for snapping photos on-site.
Technical & Troubleshooting
First, ensure you have a stable internet connection. If the issue persists, try taking a new photo with better lighting and less obstruction. Complex roof geometries may require multiple attempts. You're never charged for failed visualizations.
Make sure you have a stable internet connection — visualizations are processed in the cloud. Try closing other browser tabs, clearing your cache, or switching to a different browser. Chrome, Safari, and Edge all work great.
The web app updates automatically — just refresh your browser. When our native iOS and Android apps launch, they'll be available in the App Store and Google Play with automatic update support.
You need an internet connection to process new visualizations. However, you can view previously saved visualizations offline.
Business & Teams
Yes! Pro and Elite plans include a White Label Visualizer Builder. Customize your logo, company name, colors, fonts, and more — your clients never see our branding. Embed it on your website or share via hosted link.
Every visualization and lead automatically creates a customer record in your CRM. Track customer status through your pipeline, manage contacts, attach notes and documents. Starter gets 100 contacts, Pro gets 300, and Elite gets unlimited.
Team owners and admins can invite users through Dashboard > Team Management. Each user gets their own login with role-based permissions (Owner, Admin, or Member). Visualization credits and CRM data are shared across the organization.
Pro and Elite plans include full analytics — track visualizations per user, conversion funnels, product popularity, lead sources, and team member activity. Per-visualizer analytics available for branded embeds.
Still Have Questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.